Yes! I believe "the people", in this case the users who are getting abused/exploited/disrespected, need to be more attentive and vocal about borderline illegal

Yes! I believe "the people", in this case the users who are getting abused/exploited/disrespected, need to be more attentive and vocal about borderline illegal behavior of corporations, tech companies included. It's shame how Facebook, Amazon, Google, Microsoft, et al have behaved in recent years, patronizing and manipulating users on a mass scale with a brazenness and near impunity. (OK, Microsoft deserves some love with VS Code, TypeScript, and other open source goodness, but..) I'm with your optimistic comment that the pendulum is swinging back. These companies have lost sight of users, what "customer care" means, and they're leaving an increasing gap in the market for more humane service and technology.