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> And btw: I wanted to cancel my subscription afterwards, but apparently you can't do that via web from the EU (or not for my subscription type?) - so I need to
by bkor 7y ago
> And btw: I wanted to cancel my subscription afterwards, but apparently you can't do that via web from the EU (or not for my subscription type?) - so I need to cancel on the phone, during american business hours.
There's existing NL law (maybe based on EU regulation?) that makes this impossible. Basically: the way you cancel should be as easy as you subscribe. Meaning, if you could subscribe online, you must be able to cancel the subscription online. If subscribing was utterly difficult, then cancelling can be utterly difficult.
If there's EU regulation behind it, usually you can force any foreign company to abide by this. Unfortunately it was difficult to figure out if this NL law was based on any EU regulation (e.g. Consumer Rights Directive from https://ec.europa.eu/info/law/law-topic/consumers/consumer-contract-law/consumer-rights-directive_en https://ec.europa.eu/info/law/law-topic/consumers/consumer-c...).