Funnily enough, I learned that if you submit a support ticket on a $12/month single-user Microsoft business account you get a call back from someone who saus th

Funnily enough, I learned that if you submit a support ticket on a $12/month single-user Microsoft business account you get a call back from someone who saus they're with Microsoft Support. The rep was very helpful, but a bit puzzled that I wanted him to read me my ticket title. He seemed to think him knowing my name should be sufficient verification. Note: I can never understand Microsoft's names for different levels of the same product. It might not be called a business account, maybe professional or pro or small business or something.