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I imagine most of these are support issues handled by contractors they have had over the years. Windows 95 through XP had Keane and Convergy's in Tucson running
by gexla 7y ago
I imagine most of these are support issues handled by contractors they have had over the years. Windows 95 through XP had Keane and Convergy's in Tucson running their Windows support (which then forked into Canada and India.) Not sure who they have doing it now.
The Windows parts of these records might be a good resource as it's probably part of the documentation which builds up to become the MSKB articles. Each support case was documented and linked to either a KB article, an internal "not yet KB article" or you had to submit it as a unique issue. After the "not yet KB articles" were referenced X times, then it would go to consideration as a KB article. Collectively, all this formed their internal KB.
Worked there. Pay was terrible once Convergy's took over. Then they moved everything to India and the support got terrible also. Too bad. They had quite the brain drain from that process. There were a lot of Windows gurus in that building. I learned far more than I needed to know about Windows and went way more in depth than I ever have tinkering with Linux.
- ct520 7y agoretweet. I agree worked there too, had a KB article. Can't say I learned much only thing I remember that was new and I use to this day was (windows + pause key) to bring up system info.
- gexla 7y agoCongrats on your KB article. ;) Looking at the dates again, records I was part of was probably before this date. I believe I was gone by 2005. That may also be around the time the Tucson location moved from the IBM campus to the Convergy's buildings. I declined when they asked me if I was going to make the move. I got there right after Convergy's took over from Keane. The training at that time was still really good. Tony Agee and John Mott were legends (unsure of spelling.) I credit this time with my beginnings in tech and learning how to think for troubleshooting. They taught linear, logical troubleshooting which was so simple and yet I still don't see much of it today. It was also a place to develop my search skills. It's incredibly valuable to be able to sift through a load of technical discussions and separate the signal from the noise.
- ct520 7y agoLinear and logical troubleshooting LOL ok I did learn that there too. Same thing came in right after converge took over at ibm campus.
- gexla 7y agoWho was your instructor? Do you remember any of the old guard there? What project did you get into after training? I got stuffed into Windows 95/98 and then sucked into XP when it blew up. XP manager was Rohn Eloul (originally from Palestine.) The only person I keep in touch with is Pablo Bley. Don't remember names of anyone else. We must have worked on that same floor though.