I work with large knowledge bases daily and the choke points just aren't in the tools - it's the humans. People generally suck at writing - they often have very

I work with large knowledge bases daily and the choke points just aren't in the tools - it's the humans. People generally suck at writing - they often have very incomplete/skewed information, write only from their own perspective and are not that heavily invested in having great knowledge base (as opposed to solving their own immediate problem). True domain experts who understand things typically don't have the time (and/or skill) to write good documents. Documents don't get updated or in better case there's a series of "patch" documents describing the changes but not the complete future state. I don't see how these major issues can be fixed by technology. This could be largely mitigated by organizational changes - hiring dedicated technical writers / "knowledge managers", but that's just a cost center for companies so it essentially never happens.