> Anyway, thinking about cost/benefits, not spending much time organizing my own information makes sense to me. I had an employee that worked for me that used

> Anyway, thinking about cost/benefits, not spending much time organizing my own information makes sense to me. I had an employee that worked for me that used to save everything! I came from an airframe manufacture in my past that automatically deleted emails more than 30 days old and twice a year had a cleaning day to destroy any prints or notes in/around our desk that hadn't been used in the last 6 months (this was all for lawsuit reasons to reduce discovery). So I had him explain why he kept everything and spent so much time organizing it. His primary reason was that if a customer every came back and claimed they wanted something different from the original request that we could prove them wrong. I simply asked him, "and if you can prove them wrong will that change their mind, or just piss them off that you went out of your way to prove them wrong?" He tried to argue about costs and requirements, and I reminded him that if anything was a contractual obligation then it needed to be captured in a requirements document and a change request put in to make a change; if on the other hand it was more of an informal request for support or information, if they change their mind just roll with it no need to prove they already asked for it.