The low-paid employees are the reason they can keep costs so low. This is circular reasoning. While everyone can provide examples of new services that provide s

The low-paid employees are the reason they can keep costs so low. This is circular reasoning. While everyone can provide examples of new services that provide similar costs but have happier employees, it can't sustain long term because money is a thing. All the snazzy new services will one day become dominant because they have well funded VC backing and/or actually better service than competition, and then the shareholders will work on clawing back their investment by raising prices / slashing costs etc. As a consumer, I'm no longer loyal to one brand for almost anything (including such essentials as my laptop) because someone will come by and offer me cheaper service, but I don't want to enable the newcomer to take over the market because it'll come back to bite me. But people like me are more discerning than the normal consumer.