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Amazon sees the review and knows which seller to punish. Reviews shouldn't be used for describing problems with the seller, anyway. Use seller feedback for tha

by ikeboy 7y ago

Amazon sees the review and knows which seller to punish. Reviews shouldn't be used for describing problems with the seller, anyway. Use seller feedback for that.

alistairSH 7y ago
Are you saying that if I buy a widget from vendorX, but due to co-mingling, the seller is actually vendorZ, Amazon correctly files my review against vendorZ? So, they co-mingle but still know exactly which seller put a specific instance of the widget into circulation?
- ikeboy 7y ago
  Yes. See https://sellercentral.amazon.com/gp/help/external/200141480 https://sellercentral.amazon.com/gp/help/external/200141480 "For inventory tracked with the manufacturer barcode, each seller’s sourced inventory of the same ASIN is stored separately in our fulfillment centers. We can also track the original seller of each unit."
  - freeAgent 7y ago
    That's good for Amazon, but from a consumer's (and responsible vendor's) perspective, until a bad actor vendor gets caught by this system and kicked off Amazon along with all the reviews of their counterfeit/bad inventory, consumers have no way to protect themselves. A consumer on Amazon cannot even protect themselves by ONLY ordering from Amazon's own seller listings. I've done that myself and ended up with used/repackaged stuff sold as new. It creates a natural "market for lemons" experiment on Amazon. I can't imagine that is healthy for Amazon in the long run.
snarf21 7y ago
I agree with you but that isn't what people do. People also leave reviews that the shipping was 4 days instead of two.
- colejohnson66 7y ago
  “1 star. Shipment was late.” I’m genuinely curious why people think that’s ok? How is saying the product sucks going to solve a problem with Amazon Logistics? Or even USPS/UPS/FedEx?
  - karthikb 7y ago
    With their transaction volume, Amazon should be able to detect and properly address these reviews. You're not going to change consumer behavior here, it's on Amazon to adapt.
    - ceejayoz 7y ago
      They do, to some extent. I've seen reviews like this with a little flag below that "Amazon takes responsibility for this issue."
      - erichocean 7y ago
        That's only for Fulfillment by Amazon shipments.
        ceejayoz 7y ago
        > to some extent

by ikeboy 7y ago

Amazon sees the review and knows which seller to punish. Reviews shouldn't be used for describing problems with the seller, anyway. Use seller feedback for that.

alistairSH 7y ago

Are you saying that if I buy a widget from vendorX, but due to co-mingling, the seller is actually vendorZ, Amazon correctly files my review against vendorZ? So, they co-mingle but still know exactly which seller put a specific instance of the widget into circulation?

ikeboy 7y ago
Yes. See https://sellercentral.amazon.com/gp/help/external/200141480 https://sellercentral.amazon.com/gp/help/external/200141480 "For inventory tracked with the manufacturer barcode, each seller’s sourced inventory of the same ASIN is stored separately in our fulfillment centers. We can also track the original seller of each unit."
- freeAgent 7y ago
  That's good for Amazon, but from a consumer's (and responsible vendor's) perspective, until a bad actor vendor gets caught by this system and kicked off Amazon along with all the reviews of their counterfeit/bad inventory, consumers have no way to protect themselves. A consumer on Amazon cannot even protect themselves by ONLY ordering from Amazon's own seller listings. I've done that myself and ended up with used/repackaged stuff sold as new. It creates a natural "market for lemons" experiment on Amazon. I can't imagine that is healthy for Amazon in the long run.

snarf21 7y ago

I agree with you but that isn't what people do. People also leave reviews that the shipping was 4 days instead of two.

colejohnson66 7y ago
“1 star. Shipment was late.” I’m genuinely curious why people think that’s ok? How is saying the product sucks going to solve a problem with Amazon Logistics? Or even USPS/UPS/FedEx?
- karthikb 7y ago
  With their transaction volume, Amazon should be able to detect and properly address these reviews. You're not going to change consumer behavior here, it's on Amazon to adapt.
  - ceejayoz 7y ago
    They do, to some extent. I've seen reviews like this with a little flag below that "Amazon takes responsibility for this issue."
    - erichocean 7y ago
      That's only for Fulfillment by Amazon shipments.
      - ceejayoz 7y ago
        > to some extent