>>> Why aren’t those the customers you want? Agree with this - they may be the long tail. So long as overheads/support costs are low, having a cheap entry poi

>>> Why aren’t those the customers you want? Agree with this - they may be the long tail. So long as overheads/support costs are low, having a cheap entry point has to be a good idea, if there's volume to be had. Especially if you have higher-cost options too for up-selling.