Saw your tweet, thank you! I'm a fan of the Zappos philosophy, and we have a ton of work ahead of us to have customer service that can be mentioned in the same

Saw your tweet, thank you! I'm a fan of the Zappos philosophy, and we have a ton of work ahead of us to have customer service that can be mentioned in the same sentence (especially now that we are a small bunch). Our dev guys are being great sports about it.