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"Send me an email and I'll check it out. First of all, NO; You should email them, apologize, perhaps offer a discount and send them roses;" When xXVikingsRuleX
by jdludlow 16y ago
"Send me an email and I'll check it out. First of all, NO; You should email them, apologize, perhaps offer a discount and send them roses;"
When xXVikingsRuleXx tweets about my product sucking wind, exactly who am I going to email?
I have no problem whatsoever with a company owner asking me in a Twitter reply to email him directly. In all cases that I can remember this happening to me, it has worked out great.
- hajrice 16y agoYeah, I hear you. Now in that case, I'd make it extra easy..for instance, when we had a bug and that problem was thrown at us with Chalkboard, we offered another month free(as it's a paid app). @FollowWithoutContactInfo: CHALKBOARDHQ.com SUCKS, I CANT MAKE A PROJECT ^^ We'd reply: Hey, sorry about that, we had [xyz] happen to us. But can you please shoot me an email at emil@chalkboardhq.com. Either in that tweet or in the email which we respond, we'd thank them also offering something in return for that. It's not necessary but it definitely provides gorilla value to the customer.
- urbanjunkie 16y ago'gorilla value" ?? This is a value scale I'm unfamiliar with - although I will certainly be using it in the future. I fear though that you have confused gorillas with some other species of mammal - a month free is meerkat value at best.