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So they list the wrong (lower) price for a restaurant who is not even partnered with them. Then people order food through the app but end up stiffing the resta

So they list the wrong (lower) price for a restaurant who is not even partnered with them. Then people order food through the app but end up stiffing the restaurant due to the price discrepancy. So how can a restaurant guard against this?

wheelerwj 7y ago
Sue.
tyingq 7y ago
File a couple of small claims court cases. Once they have to fly a lawyer out, they'll likely actually cease and desist.
kazinator 7y ago
They can: 1. Always quote the right price to whoever places the order; don't let them hang up without being informed. Don't assume that it's a regular patron who knows the prices, or the direct consumer who has checked the correct website. 2. Learn to identify unauthorized delivery agents (caller ID, voice, etc) and insist that they pay up-front before the meal is prepared. 3. Call people back on their apparent numbers to take their orders. That will eliminate most caller ID spoofing. "Hang on; what is your first name? I will call you back at xxx-yyy-zzzz, is that okay?" Failure to reach a person of that first name with the same voice and and all -> no service. Voice verification! I did this when operating dial-up BBSes in the 1980's! Account applicants had to leave their name and phone number; I'd call them back and then activate their account after exchanging a few words. That got rid of a lot of the "anklebyters".
p1necone 7y ago
Why can't the restaurant guard against this by just not giving food away until the right price is paid?
- rescripting 7y ago
  Because their reputation is what suffers. Customers think the restaurant is partnered with DoorDash or whoever because why wouldn't they. All the restaurant's IP (menu, photos, logos) was stolen from their website and used without permission. The customer then thinks "this restaurant is trying to rip me off! They have one price on the website and then ask for more after I've placed my order." Cue the Twitter outrage, complaint calls, bad mouthing to friends, etc... DoorDash is controlling the narrative because they're the interface the customer has with the restaurant.
- colanderman 7y ago
  They've already made the food. Their immediate choice is to get less money than the advertised price (small loss), or get no money (large loss). Given that the latter choice may take much repeating to cause the delivery service to stop their behavior, it's not too surprising that many would choose the former.

wheelerwj 7y ago

Sue.

tyingq 7y ago

File a couple of small claims court cases. Once they have to fly a lawyer out, they'll likely actually cease and desist.

kazinator 7y ago

They can: 1. Always quote the right price to whoever places the order; don't let them hang up without being informed. Don't assume that it's a regular patron who knows the prices, or the direct consumer who has checked the correct website. 2. Learn to identify unauthorized delivery agents (caller ID, voice, etc) and insist that they pay up-front before the meal is prepared. 3. Call people back on their apparent numbers to take their orders. That will eliminate most caller ID spoofing. "Hang on; what is your first name? I will call you back at xxx-yyy-zzzz, is that okay?" Failure to reach a person of that first name with the same voice and and all -> no service. Voice verification! I did this when operating dial-up BBSes in the 1980's! Account applicants had to leave their name and phone number; I'd call them back and then activate their account after exchanging a few words. That got rid of a lot of the "anklebyters".

p1necone 7y ago

Why can't the restaurant guard against this by just not giving food away until the right price is paid?

rescripting 7y ago
Because their reputation is what suffers. Customers think the restaurant is partnered with DoorDash or whoever because why wouldn't they. All the restaurant's IP (menu, photos, logos) was stolen from their website and used without permission. The customer then thinks "this restaurant is trying to rip me off! They have one price on the website and then ask for more after I've placed my order." Cue the Twitter outrage, complaint calls, bad mouthing to friends, etc... DoorDash is controlling the narrative because they're the interface the customer has with the restaurant.
colanderman 7y ago
They've already made the food. Their immediate choice is to get less money than the advertised price (small loss), or get no money (large loss). Given that the latter choice may take much repeating to cause the delivery service to stop their behavior, it's not too surprising that many would choose the former.