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I think this is an artifact of how SLAs are tied to billing. Anyone who had ever billed a corporation knows how they will jerk you around. It’s obvious that you
by djannzjkzxn 7y ago
I think this is an artifact of how SLAs are tied to billing. Anyone who had ever billed a corporation knows how they will jerk you around. It’s obvious that you won’t get a straight answer if you go and ask a company how much they owe you. That’s what a status page is. It’s the company’s first offer in the negotiation on how much they owe you for the outage. You need to calculate your own number in response.
Maybe a more scalable solution would be a third-party company that sells this information. I think there’s a lot of money to be made there.
- mk89 7y agoWell, then what's the point in keeping a status page ? Ah, right. Marketing. That's my conclusion on what status pages have become. Which of course raises the question: what do I do when I see a service with N problems in their status pages over the last X days? Are they being naive, or was their service so bad that they were forced to write it down? I agree with you, there is a lot of money to make there. I think there are already a few companies doing that, though.
- djannzjkzxn 7y agoI think when a service provides its own status page, the customers are less likely to build their own status monitoring, so the service can get away with more downtime.