4 ms·
> 3 days (over a weekend) is reasonable for a free tier, I would think. For a paid tier, maybe it should be more immediate. This line of reasoning sounds backw
by dwaite 7y ago
> 3 days (over a weekend) is reasonable for a free tier, I would think. For a paid tier, maybe it should be more immediate.
This line of reasoning sounds backwards to me. It is the importance of the service that drives the needed level of reliability and people should expect there to be a cost to match that level of urgency and have guarantees that the vendor understands and will meet those needs.
If LastPass expects user password management (aka consumer access to websites) to require under two 9's, they are wrong. If they can't meet a minimum level of reliability with a free tier, they should not be offering a free tier.
- zaptheimpaler 7y agoThat's one opinion. I'm happy with free and occasionally down rather than paid and always up.
- dhhdysh2hd 7y agoThey're obviously meeting a minimum reliability level for the free tier or else no one would be using it because they would find it too unreliable. The argument is about whether their resolution time for the free tier is acceptably fast which can be measured by how many people left the service because of this event. Paying money gets you better service is the other idea in what you quoted, it's hard to imagine why you wouldn't give people better service for paying money unless you were getting more value off them through practices such as data collection. But privacy activists hate the poor so it's pretty hard to thoroughly monetize the free tier without someone trying to start a boycott to make their world a better place.