4 ms·
I worked at Black & Decker when product engineer deservedly took back seat to marketing as the premier discipline. Makita was cleaning B&D's clock in the marke
by asmithmd1 16y ago
I worked at Black & Decker when product engineer deservedly took back seat to marketing as the premier discipline.
Makita was cleaning B&D's clock in the marketplace and all engineering could say was, "But ours test better than Makita's"
Joe Galli took a dozen of the best Black & Decker tools; changed the housings from grey to yellow, and changed the labels from B&D to DeWalt. He hired a dozen new college grads to drive around to job sites and sales took off like crazy. The exact same tools labeled and sold differently outsold Makita. In a strategy masterstroke, when Makita dropped their price he sued them for dumping products on the US for below cost.
It was a true marketing breakthrough -- engineering had nothing to do with it.
- winestock 16y agoThat reminds me of a Microsoft situation. This happened a year or so ago: Microsoft conducted a usability test where they put a different skin on Windows Vista service pack 2 and told the users that it wasn't Vista. The users said that they preferred the Vista in sheep's clothing. Anyone have a link?
- aaronbrethorst 16y agoMojave: http://www.theregister.co.uk/2008/07/29/vista_taste_test_challenge/ http://www.theregister.co.uk/2008/07/29/vista_taste_test_cha... They didn't change Vista at all for it, though.