> But the software is awful. It's not poorly designed, necessarily, but it's buggy as hell. Seconded. It was always crappy, but I recently switched to a 2019 m

> But the software is awful. It's not poorly designed, necessarily, but it's buggy as hell. Seconded. It was always crappy, but I recently switched to a 2019 model and expected it to be better. It isn't. I'm amazed that in 2019/2020 we still have problems with keeping track of two driver profiles (yes!) and their phones. It's not rocket science! A phone can stop working for no reason and require un-paring/re-connecting. The UX is crappy, Spotify integration works or does not, depending on the phase of the moon. My car also came with Apple CarPlay, which was somewhat better but after a couple of weeks both phones stopped working with the car. The dealership told me I never had a CarPlay subscription (!), which means it must have been a demo. From the point of view of the user: phones worked nicely, until suddenly they stopped working, completely. Wasted time on dealership visits and unparing/re-connecting phones again. Oh, and the much-touted feature that lets you unlock the car with an NFC card or your phone? Only works with Samsung phones. I'm not sure if manufacturers get the fact that for a certain segment of customers phone integration is one of the most important features in the car. After my lease expires I will be shopping with that in mind.