“ Thursday, January 16 - Bugcrowd responds, but we are unable to establish a communications channel outside of the Netgear bug bounty programs.” I’m curious to

“ Thursday, January 16 - Bugcrowd responds, but we are unable to establish a communications channel outside of the Netgear bug bounty programs.” I’m curious to what does this mean? They got a response form Bugcrowd but not Netgear themselves? Or they got through to Netgear but didn’t like what Netgear said so they went public? Something else?