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Uber charged me $95 out of nowhere and I've fought their customer service for a month without any satisfying resolution. I'm trying to delete my account but it'

Uber charged me $95 out of nowhere and I've fought their customer service for a month without any satisfying resolution. I'm trying to delete my account but it's being blocked because I disputed the $95 charge. For cases like Facebook or Google I have a friend who works there to sort things out, but I don't have any connection in Uber. It's so frustrating.

Nextgrid 7y ago
Dispute it with your card issuer. That's the only way to deal with such scum. Too many chargebacks will get them in trouble with their acquirer bank and threaten their ability to take payments.
- nkozyra 7y ago
  I'm pretty sure a company like Uber is operating with enough volume (leverage) to be insulated from this.
  - Nextgrid 7y ago
    It still doesn’t mean they’re immune, it will just take a ton of chargebacks before they get kicked out. I’m sure that they are tracking the metric and even a 0.1% increase in chargebacks (which is still huge considering their volume) will raise some eyebrows and make them reconsider treating their paying customers like garbage.
    - nkozyra 7y ago
      But how do you get there? You have to wait for some legitimately illegitimate charge and then get banned for life by invoking the chargeback, so ... how can that be scaled to impact Uber? The only realistic shot at this is through shaming this behavior - the ability for monoliths to lock you out of large swaths of services is a serious, serious problem.
      - Nextgrid 7y ago
        > But how do you get there? Most of us don't have personal vendettas against Uber or similar companies and want to take them down. But if they do treat you like shit, then it should be your right (and duty) to fight back to discourage such behaviour in the future. The goal isn't to take them down with tons of chargebacks, simply to make the chargeback rate correlate with the bad customer service. They clearly don't care about the latter but will definitely care about the former. If it does take them down however it won't be a big loss and will clear the space for a better competitor to step in.
- niuzeta 7y ago
  I did dispute the charge. Then Uber wouldn't let me either use the app or close the account until I coughed up money.
  - Nextgrid 7y ago
    Dump them and use an alternative? Not sure why you’d give them more money after they basically stole from you the first time.
    - niuzeta 7y ago
      Yep. I've completely converted to Lyft.

Nextgrid 7y ago

Dispute it with your card issuer. That's the only way to deal with such scum. Too many chargebacks will get them in trouble with their acquirer bank and threaten their ability to take payments.

nkozyra 7y ago
I'm pretty sure a company like Uber is operating with enough volume (leverage) to be insulated from this.
- Nextgrid 7y ago
  It still doesn’t mean they’re immune, it will just take a ton of chargebacks before they get kicked out. I’m sure that they are tracking the metric and even a 0.1% increase in chargebacks (which is still huge considering their volume) will raise some eyebrows and make them reconsider treating their paying customers like garbage.
  - nkozyra 7y ago
    But how do you get there? You have to wait for some legitimately illegitimate charge and then get banned for life by invoking the chargeback, so ... how can that be scaled to impact Uber? The only realistic shot at this is through shaming this behavior - the ability for monoliths to lock you out of large swaths of services is a serious, serious problem.
    - Nextgrid 7y ago
      > But how do you get there? Most of us don't have personal vendettas against Uber or similar companies and want to take them down. But if they do treat you like shit, then it should be your right (and duty) to fight back to discourage such behaviour in the future. The goal isn't to take them down with tons of chargebacks, simply to make the chargeback rate correlate with the bad customer service. They clearly don't care about the latter but will definitely care about the former. If it does take them down however it won't be a big loss and will clear the space for a better competitor to step in.
niuzeta 7y ago
I did dispute the charge. Then Uber wouldn't let me either use the app or close the account until I coughed up money.
- Nextgrid 7y ago
  Dump them and use an alternative? Not sure why you’d give them more money after they basically stole from you the first time.
  - niuzeta 7y ago
    Yep. I've completely converted to Lyft.