In my experience the bug tracker is always full of reports that are ignored or forgotten. Even a closed project with dedicated staff and limits on who can file

In my experience the bug tracker is always full of reports that are ignored or forgotten. Even a closed project with dedicated staff and limits on who can file bugs, it's unlikely that all bugs get triaged much less resolved.. In big projects, it's less problematic because it's never your failure, it's the entire teams failure :) But this idea that you can respond to all issues won't scale very far. As the author says we need to set boundaries. Maybe sometimes we're too nice in trying to respond to all bugs...