4 ms·

Uber would just ban his account for life if he pulls this, most likely automatically without any effort to investigate and definitely not going to any courts.

• niuzeta 7y ago
  I have done it and Uber has frozen my account until I cough up the money. It has not been a fun month. Funny thing is, I'm in a city where Uber is fighting a competition with Lyft. I've already converted six different people with my story. Clearly customer experience and retention is not their priority...
• hoseja 7y ago
  Will Uber not ban him for life if he sues them?
  • pheug 7y ago
    They could, but if the court says the guy did nothing wrong after all, it would look rather bad on Uber to retaliate by banning him at that point against court's opinion and potentially opens them up for another lawsuit. Personally I don't see any business sense for Uber in doing this, unlike banning for chargebacks.
    • close04 7y ago
      > it would look rather bad on Uber It will only look bad if that person has enough clout to make the story that visible. But most people don't which is why Uber, Facebook, Google, etc. can do whatever they want with your account and offer you absolutely no recourse. The balance of power in these relationships is tilted so much to one side that nothing short of strong regulation will help the regular user.
      • true_religion 7y ago
        By look rather bad, I think they mean the next lawsuit you bring against Uber would be their malicious handling of your account. Now a typical business can probably stop doing business with you simply because they hate you (not your 'kind', just you personally), but can Uber? They are likely embershed in so many regulatory frameworks that require them to serve the general public fairly, that they won't be able to cut off service simply because you won a lawsuit against them.
        • close04 7y ago
          >a typical business can probably stop doing business with you I think any private company doesn't have the legal obligation to serve you or many of the rules that apply to public/government institutions. See Cloudflare refusing to serve right-wing extremist websites, or Youtube taking down similar videos and channels. The only justification they need is that you failed to comply with the terms and conditions of the service. The leverage some have is judging them in the court of public opinion.
          • sudosysgen 7y ago
            It's different when its done as retaliation for a lawsuit. The courts look less than favourably upon that, in general.
            • close04 7y ago
              Only if you can prove it. And I have to wonder if clauses that force binding arbitration are considered illegal. Plenty of big companies use(d) them even on their own employees.