In Australia the seller is obligated to remedy your problem. They can't punt you to the manufacturer. The buyer is allowed to seek out the manufacturer though,

In Australia the seller is obligated to remedy your problem. They can't punt you to the manufacturer. The buyer is allowed to seek out the manufacturer though, if they want to. This is the relevant webpage: https://www.accc.gov.au/business/treating-customers-fairly/consumers-rights-obligations https://www.accc.gov.au/business/treating-customers-fairly/c...