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When I lived in New Zealand, there was a cellphone shop in Auckland that refused to warranty a Nexus 4 that broke (neither Google nor LG warranty this device, u
by djsumdog 7y ago
When I lived in New Zealand, there was a cellphone shop in Auckland that refused to warranty a Nexus 4 that broke (neither Google nor LG warranty this device, unless you buy it from the Google store). The shop refused to fix it because I had unlocked the bootloader and installed LineageOS. They then told me it would cost $12 to ship the phone back to me! People at work told me, "Don't let them get away with that. We have consumer protection laws."
I had to take them to a tribunal. It was like 2 hours for the first session, and they wanted a second one (another 1.5 hours). I made the argument that I can buy a Windows laptop and put Linux on it; showed stats how many people install Lineage, how the mobile data failed first, then the Wi-Fi, and then the phone refused to boot, which is an indication of hardware failure (not my software modifications).
I fucking hate that company. Hours wasted and the judge awarded me my $450.
What's really stupid? Why didn't Google/LG warranty the devices themselves? This should have been as simple as the company just shipping the device back to LG and shipping me a new one. Pushing the warranty down to the individual vendors to repair is fucking assassin.
- lostlogin 7y agoThat's a miserable story. I have used the Consumer Guarantees Act here numerous times, perhaps a couple per year. I have never been to a tribunal ever and am not aware of anyone who has, that is not a normal experience.
- pkaye 7y agoI had a Nexus 6p bootloop on me after about 14 months of use. Neither Google or Huawei would accept responsibility because my 1 year warranty just ran out! Fortunately I paid with a credit card that came with extended warranty feature so I called them and they returned back all my money once I provided the evidence of failure.