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You got customer service when you were in fact a customer. You don't get customer service from an ad platform unless you are a paying advertiser. Complaints fr
by mypalmike 7y ago
You got customer service when you were in fact a customer.
You don't get customer service from an ad platform unless you are a paying advertiser. Complaints from the eyeballs carry less weight than complaints from the money shovelers.
- perl4ever 7y agoThis sentiment is so often expressed, nobody challenges it as not making sense. Who redefined "paying" as meaning cash payment? If you are a supplier of eyeballs, you are purchasing stuff in exchange for eyeballs. You are purchasing things, so you are a customer. Also, when you pay for an Android phone, you are a paying customer of Google, with cash, credit, or whatever. Lots of other things, but those are the first that come to mind.
- iudqnolq 7y agoAnd if you have a g suite account, even if you're only paying a few dollars a month, you can call a "Google Support" number and get help. They say it only covers g suite services, but I've gotten help with issues with unrelated Google products through it.
- perl4ever 7y agoIn fairness, I did buy a phone directly from Google, and when it died recently, I did get actual support, at least someone to chat with who gave me an RMA. Perhaps I should have asked her my gmail questions.
- Moru 7y agoYes, google has real people in the support still. They usually ask "Is there something else I can help you with today?" That is a very open question :-)
- pmiller2 7y ago“Paying” as in “cash payment” is literally the standard dictionary definition. It’s also where the top line number of any financial statement comes from. You are, in fact, the one redefining “paying” to suit your purposes.
- perl4ever 7y agoGIS "nobody rides for free". Notice that none of the three items is cash.
- pmiller2 7y agoIn what way is that relevant? Which one are you providing FB for the privilege of using their service? Do you disagree that the dictionary definition of “pay” is as I described it?
- perl4ever 7y agoIt seems relevant that the idea of paying with things other than cash is pervasive and has been for longer than either of us has been alive. I usually pay for things these days via an odd ritual in which I insert a small plastic card into a slot, and then, believe it or not, it is actually returned to me. If I give you something in exchange for a chicken, and you maintain "I did not pay you, because a chicken is not cash", do you think the IRS will be convinced there was no transaction? Or s/chicken/bitcoin/.
- pmiller2 7y agoSo you do disagree with the dictionary definition? Is that what you’re saying? The fact the IRS wants to tax you for bartering with a chicken doesn’t change anything about the English language.
- perl4ever 7y agoI'm not aware of disagreeing with a dictionary definition. However, if a dictionary definition is presented to me, and it doesn't include a usage of which I am aware, that doesn't mean I disagree with it even then. It likely just means that something was left out - maybe because people still hope to sell dictionaries, or alternatively because, having given up on selling them, neither accuracy nor completeness is required to sell online ads.
- jerf 7y agoWell, try this on for size: You aren't a customer of Facebook because you aren't paying Facebook... Facebook is paying you. For the privilege of being able to sell your eyeballs, they pay you a great deal more value in their services. They're putting down a non-trivial amount of cash on providing these services to you that you put no cash down on. Cutting you off at the scale they are at is just no big deal to them, but you may in fact miss your payment.