3 ms·
Just 3 years ago BA went above and beyond for me when I left a wallet on a plane, but didn't find out until I was in a different terminal (45 minutes later), an
by rckoepke 7y ago
Just 3 years ago BA went above and beyond for me when I left a wallet on a plane, but didn't find out until I was in a different terminal (45 minutes later), and couldn't go back due to security/visa checkpoints. BA sent runners to the plane in the other terminal and they physically carried my wallet with all cards/cash in it to me.
I've heard a lot of well-deserved criticism of BA as well, but it does seem like many of their staff are still willing to go above and beyond.
- teh_klev 7y agoI had a similar thing a few years back. Left my mobile phone on my seat, had already passed various gates and checkpoints and they did exactly the same thing. Within ten minutes I was re-united with my phone. I couldn't thank them enough.
- reaperducer 7y agoI had the opposite experience on Delta once. Left my keys on the plane seat, and remembered once I was at baggage claim. All Delta would do is let me fill out some paperwork. I ended up having to have a locksmith come out to the airport parking lot to make a new key for my truck.
- rckoepke 7y agoAnd never forget that "United Breaks Guitars!" https://www.youtube.com/watch?v=5YGc4zOqozo https://www.youtube.com/watch?v=5YGc4zOqozo