4 ms·

Extremely well put. I completely concur. My first cousin is in the process of getting his “own” store now. While it has been a grind (he often worked the mythic

Extremely well put. I completely concur. My first cousin is in the process of getting his “own” store now. While it has been a grind (he often worked the mythical 100+ hour week while in the Leadership Development Program) it will pay off handsomely. The best part of Chic-Fil-A (in my opinion) is not the food but their total devotion to the customer. The level of service you receive at a Chic-Fil-A freestanding store is unparalleled at virtually all other fast food joints (with the occasional exception of In-N-Out ((maybe the hyphens add to greater service?)) and most restaurants in general.

aabhay 7y ago
And perhaps apostrophes destroy the service culture? (McDonald’s, Wendy’s, Arby’s)
- deleted 7y ago
  [deleted]
- adaisadais 7y ago
  Haha you know, I think you are onto something! But the main thing is that most fast food businesses (and businesses in general) are so focused on revenue that their employees and customers suffer. I recently used a self-serve machine at Taco Bell (love the dreadful beef chalupa) and had a poor experience. The machine was too low for my height and unadjustable. Poor design really brings out the worst in the fast food experience.
  - kekeo 7y ago
    Wow. Touchscreen experience brings out the worst in an industry that sells junk food, and relies on not paying taxes and fighting fair wages to stay afloat. Mmk
chrismcb 7y ago
I don't eat at Chic fil a because I had a manager tell me my opinion is wrong and basically they don't care about the customers opinion. So it appears to me that they have absolutely zero devotion to the customer.
- fooker 7y ago
  Was your opinion wrong?
deleted 7y ago
[deleted]
vinniejames 7y ago
This doesn't really seem worth it by any measure: "In return for 60-hour work-weeks, an operator might take home 5-7% of revenue (around $150-$250k per year)." That comes out to around $50 - $83/hour, a nice wage but isn't going to bring any vast amount of wealth

aabhay 7y ago

And perhaps apostrophes destroy the service culture? (McDonald’s, Wendy’s, Arby’s)

deleted 7y ago
[deleted]
adaisadais 7y ago
Haha you know, I think you are onto something! But the main thing is that most fast food businesses (and businesses in general) are so focused on revenue that their employees and customers suffer. I recently used a self-serve machine at Taco Bell (love the dreadful beef chalupa) and had a poor experience. The machine was too low for my height and unadjustable. Poor design really brings out the worst in the fast food experience.
- kekeo 7y ago
  Wow. Touchscreen experience brings out the worst in an industry that sells junk food, and relies on not paying taxes and fighting fair wages to stay afloat. Mmk

chrismcb 7y ago

I don't eat at Chic fil a because I had a manager tell me my opinion is wrong and basically they don't care about the customers opinion. So it appears to me that they have absolutely zero devotion to the customer.

fooker 7y ago
Was your opinion wrong?

deleted 7y ago

[deleted]

vinniejames 7y ago

This doesn't really seem worth it by any measure: "In return for 60-hour work-weeks, an operator might take home 5-7% of revenue (around $150-$250k per year)." That comes out to around $50 - $83/hour, a nice wage but isn't going to bring any vast amount of wealth