This is very hard to learn unless you keep your eyes and ears open and even your mouth sometimes; are willing to move cheese when need be; put the customer's ne

This is very hard to learn unless you keep your eyes and ears open and even your mouth sometimes; are willing to move cheese when need be; put the customer's needs before your own or even the organization if necessary; cultivate relationships even when they seem to bring nothing in at the moment; look at everything around you even if it seems not connected to what you are doing; see the big picture in even the smallest detail; learn from every misstep until you make fewer of them; and do all this without getting completely burned out. I've spent almost 40 years try to do this in every place I've worked, sometimes you fail but often you make the place better, if only for little while. In all the last point is the hardest, as this profession can be hard to keep doing. Every day I still wonder if it's worth it but I keep going.