4 ms·
The gall. I will never understand this mentality.
by jdhendrickson 7y ago
The gall. I will never understand this mentality.
- anoncake 7y agoThe point of backups is that they still exist after something went wrong. Something went wrong, the backups didn't exist, DO didn't do the job it was paid for.
- MaxBarraclough 7y agoDigitalOcean isn't obligated to store your data free of charge, which is what you're suggesting.
- anoncake 7y agoI'm not talking about non-customers of DO which is what you're suggesting.
- MaxBarraclough 7y agoI don't see that it matters. Storing data isn't free. Why should they be expected to do so in the absence of payment?
- anoncake 7y agoYou do understand what a backup is?
- KajMagnus 7y agoHello @MaxBarraclough and @anoncake, Is there a simple solution for this? DO reserves say $20 (just an example) when one spins up a new droplet, and if one forgets to pay — then, DO shuts down the server. But keeps the backups, until the GB-month cost is $20. One could choose how much money to reserve, depending on how important the data one stored on the droplet, was. If it's just for running test: $0. Customer data: Maybe $$$ instead. There could be a default that made the data and backup last for 2 or 3 months? And any remaining money would be refunded, if one closes one's account or sth like that. * * * Actually I'll look into implementing this, in my own SaaS (which, like DO, takes monthly recurring payments and stores customer data).
- Proziam 7y agoI believe a solution like this is an elegant way to ensure that the customer gets what they 'believe' they are buying which is a sure-fire way to keep the customer happy.