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Four days is more than long enough to figure out that a tracked delivery has probably been lost. You refund and tell the delivery company to return to sender.
by FDSGSG 7y ago
Four days is more than long enough to figure out that a tracked delivery has probably been lost. You refund and tell the delivery company to return to sender.
This wasn't even a direct refund, just an email making it easy for the customer claim one.
- derefr 7y agoFor domestic transit, that might be true. For international shipping—often something will be in a black hole on various boats + transdock facilities + customs for two months or more, before anyone knows where the package is, or whether it was received at all. And, at that point, you often deal with carrier hand-off, such that the package immediately stops getting tracking updates from carrier A and there's potentially >4d of delay before you start getting tracking updates from carrier B.
- FDSGSG 7y ago>For international shipping—often something will be in a black hole on various boats + transdock facilities + customs for two months or more, before anyone knows where the package is, or whether it was received at all. Is that very often the case with Amazon? I've done 500+ orders and haven't seen that happen unless I go out of my way to order from outside the EU (Ok, crossing EU borders is technically international, but not the way you meant it.)