I had a similar situation, but, a completely different outcome. I had my wallet stolen on one of my work trips, and had all of my credit cards deactivated and

I had a similar situation, but, a completely different outcome. I had my wallet stolen on one of my work trips, and had all of my credit cards deactivated and new numbers issued. Digital Ocean's emails went to my "bulk" folder, and I missed the notifications saying that they were going to disable, then deactivate my service. What caught my attention was one of the support guys emailing me and saying basically, "Hey, I see that you've been a customer for a long time -- we're going to give you 30 more days to fix this (and btw, you still owe us for your services so far) before we delete everything." That support interaction -- that wasn't flagged as spam -- is literally what kept my data, and it keeps me using Digital Ocean: amazing support.