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Unless you're a business that differentiates itself with good customer support, you can just fire expensive customers.
by ForHackernews 7y ago
Unless you're a business that differentiates itself with good customer support, you can just fire expensive customers.
- mandelbrotwurst 7y agoYou could, but there would be a significant risk of serious reputational harm.
- mywittyname 7y agoThis is probably what I would do. Keep around the high margin customers like the OP, but do something with the Complainy Pants Inc; either force-migrate them to a higher cost service tier, throttle them until they leave, or maybe just slow down their service. The key to remaining competitive in cut-throat industries is knowing where to spend your limited time and money.
- busterarm 7y agoAnd now you've discovered the business model for Planet Fitness.
- fishtacos 7y ago"either force-migrate them to a higher cost service tier, throttle them until they leave, or maybe just slow down their service. The key to remaining competitive in cut-throat industries is knowing where to spend your limited time and money." How does this apply to Planet Fitness in any way?
- mywittyname 7y agoLunk Alarms are exactly this: a mechanism for ridding your company of high cost / high maintenance users to focus on the more profitable ones.