I don't see the point of getting a frowny face on a website for fun. But the point is, if you're not happy then putting a frown is exactly what you should do t

I don't see the point of getting a frowny face on a website for fun. But the point is, if you're not happy then putting a frown is exactly what you should do to let them know you weren't happy. Out of spite or whatever other reason, the point of customer support is trying to make those people happy customers.