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This is spot on for the types of email that are actionable notifications and is absolutely an unmet need that a company like Superhuman could fix if they choose
by matlin 7y ago
This is spot on for the types of email that are actionable notifications and is absolutely an unmet need that a company like Superhuman could fix if they choose to integrate with third party platforms. The unfortunate part is that there are many emails that fall into the non-actionable notification category. For example:
- "your item has shipped"
- "here is your receipt"
- "this server is at 80% CPU utilization"
These types of notifications still require leaving your email and loading an outside system to get the full view. I am beginning to think that email as central log of activity, communication, and actions needs to treated uniquely for each category. I think Superhuman + your idea covers 2/3 but the remaining category requires something new. I think supporting plugins/apps that can read and summarize these types of emails like how Google does emails regarding flights we could alleviate a lot of the overwhelming nature of triaging an ever-growing inbox.
- radicaldreamer 7y agoA lot of these companies want to gather data from you, so they make users click through rather than including all of that in the email itself.
- matlin 7y agoThat's definitely true for the big companies with freemium services but I'm optimistic that the services that you pay for or the ones that want to spend less on engineering may find it simpler and aligned with their users to just send the relevant info in completion to your email and make a small plugin to visualize or aggregate it for you. That is of course only possible if this option was available to them...