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Google announces Premium Support for cloud customers starting at $12.5k/month

• Ryckes 7y ago
  The original announcement: https://cloud.google.com/blog/products/management-tools/enterprise-support-upgrades-for-mission-critical-work https://cloud.google.com/blog/products/management-tools/ente...
• sieabahlpark 7y ago
  Will support be available if Google marks the account as malicious? What's the point of paying when the biggest potential issue is Google itself disabling the account?
  • downerending 7y ago
    No, but you will get to hear Premium crickets after you make your request. :-)
• goatinaboat 7y ago
  But you are already paying for your cloud resources! How can they justify charging you again to even support it?
• choppaface 7y ago
  We were seeing 15+ minute delays on every job submitted to AI Engine. That’s 15 minutes to just get a traceback if your job failed immediately. They had to upgrade their internal k8s cluster and that took 6 months (??). And their service would randomly fail entire jobs a few hours in that GCloud support engineers never diagnosed. We had people on-site too. GCloud should be giving away this advertised support plan free for at least the next two years. Their stuff is way too unreliable to justify a support fee.