4 ms·

> I have a Chromebook. It was listed on the models that would support Android app, this support never came (it's still "planned", 2 years later...) You should

> I have a Chromebook. It was listed on the models that would support Android app, this support never came (it's still "planned", 2 years later...) You should be eligible for a refund, file a complaint with consumer protection. In most places it is illegal to mislead customers and market products with planned features that you do not deliver on in a reasonable timeframe.

rpastuszak 7y ago
I’m genuinely curious to hear how this would go.
- nolok 7y ago
  If this was indeed a fact advertised on the marketing material or worse on the packaging/product page, then he can have a refund or at least a partial one, depending on the country. If it was talked about what could happen, or not mentionned in any official marketing material but in PR pieces, then nope. See eg the PS3 claiming it could install a normal linux. I don't know how the exact laws work in other countries, but in France it's also two different things that work differently, one is you sold me a product that isn't working, the other is your marketing lied. Both are illegal but on different terms. Thus if it's not on the box or product page, then it's a marketing material issue.
  - Steltek 7y ago
    Wasn't the PS3 refund only like $10-$20? Why even go through that effort for a Chromebook?
    - NullPrefix 7y ago
      It's not about the $10-$20, it's about sending the message.
      - CydeWeys 7y ago
        Costing a many billion dollar multinational corporation $10-20 isn't sending a message at all. It's just a waste of your time.
        AstralStorm 7y ago
        Not if you expand the $10 into a class action. That however is a lot of work.
        CydeWeys 7y ago
        It still doesn't add up to a lot of money. The total class of people who were trying to run Linux on the PS3 and then weren't able to just isn't that big.
        boring_twenties 7y ago
        Once the class action is in motion, what's to stop many more PS3 owners to claim that they were interested in running Linux just to get the free ten bucks?
        thrower123 7y ago
        That winds up being a big payday for a law firm, and free identity monitoring for everybody else...
- deleted 7y ago
  [deleted]
Ididntdothis 7y ago
“file a complaint with consumer protection” Can you clarify what you mean with this? What consumer protection?
- CydeWeys 7y ago
  It would be highly jurisdiction-dependent.
- wyldfire 7y ago
  In the United States: For interstate commerce: FTC [1] or state/county AGs/consumer affairs bureaus, e.g. NYS [2], CA [3], WA[4] [1] https://www.ftc.gov/about-ftc/bureaus-offices/bureau-consumer-protection https://www.ftc.gov/about-ftc/bureaus-offices/bureau-consume... [2] https://www.usa.gov/state-consumer/new-york https://www.usa.gov/state-consumer/new-york [3] https://www.usa.gov/state-consumer/california https://www.usa.gov/state-consumer/california [4] https://www.usa.gov/state-consumer/washington https://www.usa.gov/state-consumer/washington

rpastuszak 7y ago

I’m genuinely curious to hear how this would go.

nolok 7y ago
If this was indeed a fact advertised on the marketing material or worse on the packaging/product page, then he can have a refund or at least a partial one, depending on the country. If it was talked about what could happen, or not mentionned in any official marketing material but in PR pieces, then nope. See eg the PS3 claiming it could install a normal linux. I don't know how the exact laws work in other countries, but in France it's also two different things that work differently, one is you sold me a product that isn't working, the other is your marketing lied. Both are illegal but on different terms. Thus if it's not on the box or product page, then it's a marketing material issue.
- Steltek 7y ago
  Wasn't the PS3 refund only like $10-$20? Why even go through that effort for a Chromebook?
  - NullPrefix 7y ago
    It's not about the $10-$20, it's about sending the message.
    - CydeWeys 7y ago
      Costing a many billion dollar multinational corporation $10-20 isn't sending a message at all. It's just a waste of your time.
      - AstralStorm 7y ago
        Not if you expand the $10 into a class action. That however is a lot of work.
        CydeWeys 7y ago
        It still doesn't add up to a lot of money. The total class of people who were trying to run Linux on the PS3 and then weren't able to just isn't that big.
        boring_twenties 7y ago
        Once the class action is in motion, what's to stop many more PS3 owners to claim that they were interested in running Linux just to get the free ten bucks?
        thrower123 7y ago
        That winds up being a big payday for a law firm, and free identity monitoring for everybody else...
deleted 7y ago
[deleted]

Ididntdothis 7y ago

“file a complaint with consumer protection” Can you clarify what you mean with this? What consumer protection?

CydeWeys 7y ago
It would be highly jurisdiction-dependent.
wyldfire 7y ago
In the United States: For interstate commerce: FTC [1] or state/county AGs/consumer affairs bureaus, e.g. NYS [2], CA [3], WA[4] [1] https://www.ftc.gov/about-ftc/bureaus-offices/bureau-consumer-protection https://www.ftc.gov/about-ftc/bureaus-offices/bureau-consume... [2] https://www.usa.gov/state-consumer/new-york https://www.usa.gov/state-consumer/new-york [3] https://www.usa.gov/state-consumer/california https://www.usa.gov/state-consumer/california [4] https://www.usa.gov/state-consumer/washington https://www.usa.gov/state-consumer/washington