People routinely replace humans with services that don't do the job as well if it s cheaper to deploy, well marketed, does something else that the human wouldn'

People routinely replace humans with services that don't do the job as well if it s cheaper to deploy, well marketed, does something else that the human wouldn't, or part of a mutually beneficial arrangement between the manufacturer and the buyer. For a case in point that has nothing to do with the military, have you ever interacted with an automated call system that you felt was easier to use and more helpful to you than a human answering the line would have been? I have literally never experienced that, but I have witnessed a huge percentage of companies switch from humans to automated call systems.