I left a critical comment, but I don't know if it will be approved or not, so I'll repost it here as well. This is nice, Carey. Your main problem however was n

I left a critical comment, but I don't know if it will be approved or not, so I'll repost it here as well. This is nice, Carey. Your main problem however was not your cut on small purchases. You real problem is that most tech savvy users don’t trust you. PayPal has arbitrarily frozen accounts countless times, so much so that some people immediately withdraw funds as soon as they reach their PayPal accounts. Yes, PayPal is not a bank, but it fundamentally acts as one, and my real bank would never freeze an account withholding my funds because I suddenly deposit more frequently than in the past. Unfreezing an account is very complicated and often a lost cause. Dealing with your customer care department is a reminder that the Turing Test should probably be used for hiring purposes as well. That’s a big PR problem you have when you are claiming to be “The Best Way to Buy and Sell Digital Goods”. I appreciate your new features, and the fact that you are trying to enable not-quite-micro payments online. I would suggest however a change to your policies when it comes to freezing and unfreezing accounts. Aim for transparency and clear rules, and make an announcement about these new customer friendly policies. Include a heartfelt apology to the community for the past “miscommunication”. Have your customer care team actually pay attention to what the customer is saying, rather than just copying and pasting boilerplate answers that don’t fit the customer’s scenario. Until you do those things, PayPal will just be a necessary evil for those doing business online.