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This is just an American problem because there's no real customer protection. In Europe (EU) you have at least 14 days to revert any purchase made over "distan
by Gwypaas 7y ago
This is just an American problem because there's no real customer protection.
In Europe (EU) you have at least 14 days to revert any purchase made over "distance" unless the product is either custom made or of such a type that a resale isn't possible (eg. Underwear). You are also allowed to reasonably test the product. The only charges you can incur is the shipping back and if you materially lower the value, an example would be rough handling.
This is the reason for the return policy of 14 days or a couple of hours played steam for example has.
- jiofih 7y agoSteam has refused every single refund I’ve requested over the years, from €1,99 to €20+, unplayed or not.
- jeroenhd 7y agoPurely digital items bought are not covered by this law. Only physical items bought online, because you cannot try them like you can in the store. This means no refunds for Steam games unless your government has put additional rules in place to also cover the purchase of digital goods.
- deogeo 7y agoI don't know why you're being downvoted, because what you said is more or less correct: "But section 19 of that EU directive explicitly allows sellers of digital goods to ask users to waive that right before they make the purchase, provided the digital goods are delivered immediately." -- https://arstechnica.com/gaming/2015/03/sorry-europe-you-still-cant-get-refunds-on-your-steam-game-purchases/ https://arstechnica.com/gaming/2015/03/sorry-europe-you-stil...
- deleted 7y ago[deleted]
- kakuri 7y agoInteresting, Steam has granted every refund I've requested (I'm in the US).
- xboxnolifes 7y agoSame, I've never had any issue refunding a game with less than 2 hours played prior to 2 weeks after purchase.
- thirdsun 7y agoWhen was the last time you tried? Steam introduced a refund system with clear rules a while ago: https://store.steampowered.com/steam_refunds/ https://store.steampowered.com/steam_refunds/ As others pointed out the european 14 day return policy only applies to physical goods.