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This actually happened to my friend over the weekend who just bought a Model 3 Perf on a lease, and will only have the car for a few months until he moves out o
by theogravity 7y ago
This actually happened to my friend over the weekend who just bought a Model 3 Perf on a lease, and will only have the car for a few months until he moves out of country.
His phone purchased the $7k full self driving feature while it was in his pocket from the Tesla app.
Apparently Android has this feature where you don't have to do an unlock / purchase confirm if the phone is near your your body.
Contact to customer support said they can't do chargebacks and to contact the bank instead.
He managed to get the charge reversed at the bank level on Monday.
AFAIK he still has FSD enabled and we don't know what Tesla intends to do once the bank takes back the money from them.
- GhostVII 7y agoReversing the charges through the bank is a bold move given that Tesla has essentially complete control over your car, and the supercharger stations.
- theogravity 7y agoYes, that was our concern as well, but customer support explicitly told him to go through his bank... (He asked me for advice on this entire ordeal because I'm also a Model 3 owner, but I've always made my upgrade purchases through the web UI and not the app.)