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It's not just digital goods. In the EU all "distance selling" purchases (internet, phone) must be fully refundable within 14 days of taking delivery. The sell
by the_duke 7y ago
It's not just digital goods.
In the EU all "distance selling" purchases (internet, phone) must be fully refundable within 14 days of taking delivery.
The seller may only charge for incurred costs, like shipping.
- mstade 7y agoThe exception to this is customized goods, say for example a custom made piece of furniture or jewelry. I think even stuff like engraving counts as custom made.
- OJFord 7y agoI know, but the 14 days 'cancelling' or 'consenting' part of my comment was specific to digital. The old distance selling act was actually 30 days receipt, aimed at mail order physical goods, but I'm not sure off-hand if physical goods still get longer.