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I don't follow Abe Winter's logic: he had a good experience with an online service and a bad experience with a bank, and the bad experience required significant
by 0xff00ffee 7y ago
I don't follow Abe Winter's logic: he had a good experience with an online service and a bad experience with a bank, and the bad experience required significant time to correct. Therefore: banks are bad. To make an accurate comparison, he would need to document a fraud alert on his Stripe side. Otherwise this comparison is meaningless.
Anecdote: I had a massive issue with PayPal payments being held up due to a changing my business to a different state. It took literally 2 months of losing 80% of my online purchasing revenue (paypal vs. CC). I had a very difficult time getting in touch with a human, let alone a human with authority. I felt like I was never making progress.
So from my perspective, talking to a chatbot or sending emails to anonymous mailboxes is equally fraught as OP's experience and I could enumerate a similar list of gripes.
Bottom line: complex systems fail spectacularly when you encounter a new bug, regardless if it is some <10year old online startup or >100 year old banking system.
- coredog64 7y agoI swore off PayPal for ~5 years for something similar. I was part of a group buy of something, and PayPal got overzealous in recognizing fraud. They locked the target account for months, preventing the buy from completing. But they also decided that they couldn’t refund the money either. In the end it took a heroic effort by the guy doing the buy. TBH, I think he had fronted the money for the buy, and so had to do the work to recover it.
- chipperyman573 7y agoFWIW he probably did eventually get the money, paypal has a policy that they'll release your money in a maximum of 180 days from when they freeze it. But it's very likely he had to wait the full 180 days to withdraw it. Source: Happened to me a few years ago as well