I really like that chocolate story. I think there's a side lesson there in allowing users to engage in fixing their own issues. Whether it's open source softwa

I really like that chocolate story. I think there's a side lesson there in allowing users to engage in fixing their own issues. Whether it's open source software, Wordpress plugins, a marketplace/platform like eBay, or item trading in an online game. It's powerful and engaging if you can get the balance right.