I agree with you completely -- I switched from a local CU to Chase because the experience was, almost uniformly, better: - The iOS app, website and other digit

I agree with you completely -- I switched from a local CU to Chase because the experience was, almost uniformly, better: - The iOS app, website and other digital tools are significantly better. My local CU's app is some whitelabeled third party app that barely works - With nationwide set of branches, I'm able to get individualized support for whatever I need in most cities in the USA - Chase offers significantly more functionality in general - wiring money via their website, longer transaction history retention, etc etc OTOH, my local CU's customer support is horrendous, most of their branches don't even deal with cash, and if you're outside of the metro they're based in, you're SOL. I've experienced the same with Amex, Capital One, etc. They were slow to ramp up, but their digital properties and tools are excellent in 2020.