3 ms·

The gaslighting comment really resonates with me. It's one of the reasons why I find the push to paperless everything a little disquieting - sometimes I want t

The gaslighting comment really resonates with me. It's one of the reasons why I find the push to paperless everything a little disquieting - sometimes I want to keep records in case my dispute is with the record holder! I had an issue with a credit card company a few years ago, in which I had to request a new card. Apparently, as part of the new card issuance, they also "helpfully" moved my payment due date -- which I found out about when I received a past-due notification via the mail. Had I not had a paper statement with the correct due date on it, I probably could have been convinced that I had just missed making a payment, especially as the initial customer service representative insisted there was no way a new card could change my payment due date. Only after escalating a couple of times were they able to figure out that I in fact hadn't requested my monthly cycle only be 18 days long. Now my wife makes fun of me because I still receive and file away paper statements, just in case. Edit: removing names since it's not relevant to the story.

ryukafalz 7y ago
I’m still a fan of email for this reason. Once someone sends me an email, the copy in my inbox is mine, and the sender can’t later hide it/take it back/etc.
- michaelhoffman 7y ago
  If I could get banks to send me financial statements as PDFs in an email I would sign up in a second.
  - viraptor 7y ago
    If it's really important to you, you can use one of the companies which receive and scan your post into emails. Then change your bank correspondence address to them.
    - michaelhoffman 7y ago
      That's a good idea. Thanks.
michaelhoffman 7y ago
It's also so much easier to open an envelope than to deal with a passel of poorly-designed web sites and their poorly-designed authentication systems just to open a statement from each financial institution.
- a_imho 7y ago
  And probably much more secure.

ryukafalz 7y ago

I’m still a fan of email for this reason. Once someone sends me an email, the copy in my inbox is mine, and the sender can’t later hide it/take it back/etc.

michaelhoffman 7y ago
If I could get banks to send me financial statements as PDFs in an email I would sign up in a second.
- viraptor 7y ago
  If it's really important to you, you can use one of the companies which receive and scan your post into emails. Then change your bank correspondence address to them.
  - michaelhoffman 7y ago
    That's a good idea. Thanks.

michaelhoffman 7y ago

It's also so much easier to open an envelope than to deal with a passel of poorly-designed web sites and their poorly-designed authentication systems just to open a statement from each financial institution.

a_imho 7y ago
And probably much more secure.