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I assume you're not US-based. I'm a long time Chase customer and am completely happy with the user experience and customer service. I've found the Citi, Amex, a

by tempsy 7y ago

I assume you're not US-based. I'm a long time Chase customer and am completely happy with the user experience and customer service. I've found the Citi, Amex, and Capital One digital experiences to also be good to very good. The app is fast with an intuitive UI and does the job. If you don't believe me check out the app store rating. My understanding is banks outside the US have not invested as heavily in their IT, and totally understand why challenger banks in other countries might have more success there. I've used in the HSBC app once, for example, and it's slow and terrible.

gamblor956 7y ago
Same experience here for Chase and BofA. BofA is a bit trigger-happy at detecting fraud when I try to buy videogames or computer parts, but otherwise no issues in over a decade.
taylortrusty 7y ago
Fully agree. My experiences with Chase as a small business and personally have been great for over a decade. Local branch bankers get things done if need be; their email support is great and prompt; the app on iOS is fast and works well; transactions clear quickly; ATMs are modern and do everything I need. There's a value to in-person banking when you need it, though I think retail banking has become too prevalent in NYC. No complaints otherwise.
manacit 7y ago
I agree with you completely -- I switched from a local CU to Chase because the experience was, almost uniformly, better: - The iOS app, website and other digital tools are significantly better. My local CU's app is some whitelabeled third party app that barely works - With nationwide set of branches, I'm able to get individualized support for whatever I need in most cities in the USA - Chase offers significantly more functionality in general - wiring money via their website, longer transaction history retention, etc etc OTOH, my local CU's customer support is horrendous, most of their branches don't even deal with cash, and if you're outside of the metro they're based in, you're SOL. I've experienced the same with Amex, Capital One, etc. They were slow to ramp up, but their digital properties and tools are excellent in 2020.

by tempsy 7y ago

gamblor956 7y ago

Same experience here for Chase and BofA. BofA is a bit trigger-happy at detecting fraud when I try to buy videogames or computer parts, but otherwise no issues in over a decade.

taylortrusty 7y ago

Fully agree. My experiences with Chase as a small business and personally have been great for over a decade. Local branch bankers get things done if need be; their email support is great and prompt; the app on iOS is fast and works well; transactions clear quickly; ATMs are modern and do everything I need. There's a value to in-person banking when you need it, though I think retail banking has become too prevalent in NYC. No complaints otherwise.

manacit 7y ago

I agree with you completely -- I switched from a local CU to Chase because the experience was, almost uniformly, better: - The iOS app, website and other digital tools are significantly better. My local CU's app is some whitelabeled third party app that barely works - With nationwide set of branches, I'm able to get individualized support for whatever I need in most cities in the USA - Chase offers significantly more functionality in general - wiring money via their website, longer transaction history retention, etc etc OTOH, my local CU's customer support is horrendous, most of their branches don't even deal with cash, and if you're outside of the metro they're based in, you're SOL. I've experienced the same with Amex, Capital One, etc. They were slow to ramp up, but their digital properties and tools are excellent in 2020.