This was my read too, which is mostly why I'm completely incredulous that people actually defended her. She clearly is doing a poor job managing her supply chai

This was my read too, which is mostly why I'm completely incredulous that people actually defended her. She clearly is doing a poor job managing her supply chain, and ultimately giving her support staff the yeoman's task of preventing operational shortcomings from destroying the company's reputation with customers, while chronically understaffing a division that clearly needs to be twice as large as its clearly being used as a "hack" to compensate for other organizational deficiencies. If your entire organization is riding on the backs of a bunch of over-worked, underpaid staff... hooo booy buckle up Verge stories are the least of your worries.