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My company moved to packet about two years ago, for about half of our cloud-based server needs. We loved the pricing and figured it was worth a shot. Over the

by ep103 7y ago

My company moved to packet about two years ago, for about half of our cloud-based server needs. We loved the pricing and figured it was worth a shot. Over the last 2 years, we've had ~4 major outages on their platform. The last of these was so severe we're moving everything back off and over to aws.

DetectiveX 7y ago
Any feedback is appreciated on this and what went wrong. I'd like to know how they can do better.
rakem 7y ago
4 outages in 2 years isn't horrible.... AWS would have the same story, as would basically any other hosting provider.
- toast0 7y ago
  It really depends on what you consider a major outage. If we set the bar at at events that would break customers using a single hosted location, 4 over two years isn't horrible. Things in this category are fiber cuts, automatic transfer switch failures and other power issues, PoP router mishaps, HVAC failures, etc. Steps can be taken by the provider to reduce the occurrence of these, but some will happen, and customers that care should build around it. If we set the bar at events that break customers who have taken reasonable steps to be geographically distributed, 4 over two years is horrible. Things here are cascading router failure, BGP misconfiguration or external hijack, major peering dispute, bad push to critical systems. If these aren't rare, it's likely to be avoidable failures caused by the provider. Sometimes the earlier types of problems hit here too --- fiber cuts between regional data centers can be major problems if more things run on that fiber than expected; it's always fun to learn redundant fiber is in the same bundle, and usually that's learned when the bundle is cut.
bacheson1293 7y ago
same exact situation...we moved over all bright eyed with hip skip and a hop in our step...within 24 hours we experienced a full system-wide outage followed by a full system-wide block storage outage a few days later....their system has the reliability of a hobby project
- erichocean 7y ago
  I've been on Packet for over 14 months and haven't experienced any downtime, ever.

by ep103 7y ago

DetectiveX 7y ago

Any feedback is appreciated on this and what went wrong. I'd like to know how they can do better.

rakem 7y ago

4 outages in 2 years isn't horrible.... AWS would have the same story, as would basically any other hosting provider.

toast0 7y ago
It really depends on what you consider a major outage. If we set the bar at at events that would break customers using a single hosted location, 4 over two years isn't horrible. Things in this category are fiber cuts, automatic transfer switch failures and other power issues, PoP router mishaps, HVAC failures, etc. Steps can be taken by the provider to reduce the occurrence of these, but some will happen, and customers that care should build around it. If we set the bar at events that break customers who have taken reasonable steps to be geographically distributed, 4 over two years is horrible. Things here are cascading router failure, BGP misconfiguration or external hijack, major peering dispute, bad push to critical systems. If these aren't rare, it's likely to be avoidable failures caused by the provider. Sometimes the earlier types of problems hit here too --- fiber cuts between regional data centers can be major problems if more things run on that fiber than expected; it's always fun to learn redundant fiber is in the same bundle, and usually that's learned when the bundle is cut.

bacheson1293 7y ago

same exact situation...we moved over all bright eyed with hip skip and a hop in our step...within 24 hours we experienced a full system-wide outage followed by a full system-wide block storage outage a few days later....their system has the reliability of a hobby project

erichocean 7y ago
I've been on Packet for over 14 months and haven't experienced any downtime, ever.