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Reading between the lines of the Verge piece, I got the impression that weird abusive behaviour aside, she just wasn't very good at managing her company. They
by simplicio 7y ago
Reading between the lines of the Verge piece, I got the impression that weird abusive behaviour aside, she just wasn't very good at managing her company. They seemed to have chronic supply problems that she didn't seem to have any idea how to fix beyond yelling at her customer outreach staff. And when her customer outreach people kept getting behind, she tried to con them into working extra till they started quitting or complaining to Verge, instead of just, like, hiring 3 more people
- weston 7y agoSadly, this seems to be common with many startups in terms of treating the support + success team like garbage. Which is so short sighted because they tend to be the teams that many customers have their only interactions with at the company.
- spamizbad 7y agoThis was my read too, which is mostly why I'm completely incredulous that people actually defended her. She clearly is doing a poor job managing her supply chain, and ultimately giving her support staff the yeoman's task of preventing operational shortcomings from destroying the company's reputation with customers, while chronically understaffing a division that clearly needs to be twice as large as its clearly being used as a "hack" to compensate for other organizational deficiencies. If your entire organization is riding on the backs of a bunch of over-worked, underpaid staff... hooo booy buckle up Verge stories are the least of your worries.
- subsubzero 7y ago> They seemed to have chronic supply problems This is absurd as both Co-CEOs(Jen Rubio and Steph Korey) come from supply chain backgrounds, so they should at bare minimum get the supply chain right. Would never spend a dollar with them, treat your workers like humans, not trash.