> What do you think about people who leave reviews on websites like yelp, tripadvisor, capterra, etc? Those people are (former) customers. They gave you money

> What do you think about people who leave reviews on websites like yelp, tripadvisor, capterra, etc? Those people are (former) customers. They gave you money and might do it again. Their opinions have real relevance. A journalist’s opinions only matter insofar as they are a customer or their writing changes the behavior of customers.