This is the whole point. A support/service culture requires constant communication. (And a cheery environment. If you've ever entered a phone support center, yo

This is the whole point. A support/service culture requires constant communication. (And a cheery environment. If you've ever entered a phone support center, you know the cloud of dread, dullness and desparation that's normally there). 37signals needs serenity and calm to be able to think.