‘ For example, although the iPhone was derided for not having many users in its first year or two, most people who had an iPhone raved about it in a way that th

‘ For example, although the iPhone was derided for not having many users in its first year or two, most people who had an iPhone raved about it in a way that they never did about previous smartphones.’ I was there, and that was only half-true, or not really true. I recall statements like “I’ve never had such a feeling of relief as the moment when I threw it out of a moving car window.” And early adopters generally complaining with almost brain melting frustration at any number of UX boondoggles. I think people knew somehow it was the future, and couldn’t stop talking about their iPhones, but a lot of the talk was negative. Without hindsight bias there might be a deeper lesson to learn from the iPhone, that “users love it” isn’t the perfectly accurate wording to summarize adoption conditions.